Download your Automated Diagnostics & Testing Use Case
Customers for a Communications Service Provider were often on the phone to the 1st-line agent for 4 or more hours while they attempted to diagnose the problem. Learn how Cortex was able to:
- Reduce agent call handling times by 95%
- MTTR reduced by 8000%
- Reversed customer churn
With Automated Diagnostics and Testing by Cortex.
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